From the category archives:

claims communication

Claims Communication: How to Talk to an Insurance Adjuster During a Business Interruption Loss

by John July 1, 2010

From the time you notify your insurer about  business interruption loss, and you have your first conversation with the insurance adjuster or their consultants, you are being deposed. Of course no one has sworn you in and no one told you that “everything you say can be used against you.” But this is the essence [...]

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How to Recap a Phone Conversation With Your Insurance Adjuster

by John February 10, 2010
Thumbnail image for How to Recap a Phone Conversation With Your Insurance Adjuster

When dealing with an insurance company representative regarding a business interruption loss insurance claim, it is prudent to operate under the assumption that if it is not in writing, it never happened.  Verbal meetings to discuss a business income insurance claim can be very productive, whether they happen face-to-face or over the phone. However, I [...]

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Can You Be Too Optimistic?

by John January 7, 2010
The glass of water is half full.

It’s my nature to be optimistic. For better or for worse, my glass is usually half full. I’m usually the person on an even keel, making others around me laugh and “lighten up.”  However, I’ve found that there are times when being overly optimistic can be downright perilous…particularly if you’re the risk manager or owner [...]

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What in the World is ‘Due Diligence’ ?

by John December 18, 2009

Many times business owners, corporate officers, or risk managers don’t hear the term, “due diligence and dispatch” until the end of their business interruption claim.  These four little words can have a big impact on your claim.  So what does ‘due diligence’ mean? The insurance company expects claimants to move forward, at a reasonable speed, [...]

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